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mySUPERIOR is undergoing maintenance between 6:00am EST and 1:00pm EST Sunday, September 21, 2025. During this maintenance window, the mySUPERIOR website and mobile app are not available. Thank you for your patience.

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Can I cancel my SMART Tank and get a regular tank at any time? If so, how much notice should I provide?

You can request a downgrade of your SMART Tank at any time by calling customer care. Once your notifications have been cancelled you will no longer receive e-mails notifying you of your weekly tank level and deliveries and any charges to your account will cease. The charge for the month in which you cancel will be prorated based on the cancellation date.

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If you experience any technical issues with mySUPERIORTM, please tell us about it by completing this form.

Experiencing a Propane Emergency?
Please close this form and call us at 1-87SUPERIOR (1-877-873-7467) for immediate assistance. Please do not submit this form to report an emergency.

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  • Manage All Your Accounts Together
  • See Everything At a Glance
  • Give Everyone Their Own Access
  • Download Your Data

Upgrade to mySUPERIOR Plus to access these features and more

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