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mySUPERIOR is undergoing maintenance between 6:00am EST Sunday, January 26, 2025 until 6:00pm EST Sunday, January 26, 2025. During this maintenance window, the mySUPERIOR website and mobile app are not available. Thank you for your patience.

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If I smell propane, what should I do?

Treat all propane gas odours seriously. Any odours may indicate a dangerous situation. If you think you smell propane in or around your home, immediately follow these procedures:
• Get everyone out of the building immediately.
• Do not turn light switches or flashlights on or off, or operate phones.
• Turn off the supply of propane at the cylinder or meter.
• Call the fire department or dial 911.
• Do not re-enter the area until it is safe.
• Call Superior Propane at 1-87SUPERIOR (1-877-873-7467) to schedule a service call to repair the leak once the area has been deemed safe; they will turn on the propane, check all the propane appliances and re-light the pilots on the appliances for you.
If you have concerns about your ability to smell propane, you may want to consider purchasing a propane gas alarm. Please remember, while an alarm may provide an extra measure of warning, it should never be relied upon as a substitute for regular inspection and maintenance of propane appliances.

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If you experience any technical issues with mySUPERIORTM, please tell us about it by completing this form.

Experiencing a Propane Emergency?
Please close this form and call us at 1-87SUPERIOR (1-877-873-7467) for immediate assistance. Please do not submit this form to report an emergency.

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